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Travel Shop Assistant (Casual)

Role: Travel Shop Assistant (Casual)

Location: Colchester Bus Station

Closing Date: 13th December 2019

We are looking for a passionate customer service professional to join our team at the travel shop at Colchester bus station as a customer host on a casual basis.

As a travel shop assistant you will be the point of contact for all customer enquiries in the travel shop at Colchester Bus Station and be there to provide some administrative support to the depot operational team when needed.

This is a casual position so you will be working as and when needed dependent on business needs, the rate for this role is £9 per hour.

Main Duties

  • Supply a high standard of service to customers visiting the Travel Shop
  • Promote our range of tickets and services to generate sales
  • Administer customers complaints and queries to the standard required and process them to head office on a daily basis
  • Cash banking and account for all sales made and send through to accounts department
  • Manage start-up and close-down procedures, including opening of the shop as and when required
  • Assist with the general housekeeping of the Travel Shop to ensure it is clean and welcoming to both staff and customers
  • Work with staff managers on specific route and individual issues
  • Responding to all customer service requests, which may include lost property, time table information, refunds and compensation requests.

We are looking for someone with a friendly approach and a great telephone manner, you will be the first point of contact for many of our customers walking into the travel shop so you'll need to have a passion for customer service and be able to keep your calm in stressful situations.

Ideally we are looking for someone with previous customer service and administration experience, this may have been face to face or over the phone. You must be willing to work flexible hours and have sound geographical knowledge of the local area. Does this sound like you? Please apply today!

Once you've completed your probation period, you'll enjoy fantastic benefits:

Free travel - On our buses

First Xclusives - Discounts on First UK rail and bus and over 3,000 offers on goods and services for you, your family and friends

Share in our success – Buy discounted shares in First

Pension – You'll automatically join our scheme and start building a pension pot

Free life assurance – For all members of our pension scheme.

One of Britain's largest bus operators, we help around 1.6 million passengers get about their local communities every day. Putting safety first and our customers at the heart of everything we do, we provide reliable, comfortable and punctual services that offer good value for money. We're also proud to be part of the FirstGroup family that carries 2.5 billion passengers a year all around the world in the UK, Ireland, USA, Canada and Mexico.

Close map
UK Bus - Colchester
Quayside Depot, Haven Road, Colchester, Essex, England, CO2 8HT
  • Ref:
  • Company:
    First UK Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Part Time
  • Full Time / Part Time:
    Part Time
  • Contracted Hours:
  • Location:
    UK Bus - Colchester
  • Closing Date:
    13 December 2019
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