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Trainee Conductor - Talent Pool (010331)

TransPennine Express is looking to create a talent pool of trainee conductors. This is in preparation for an increase in our conductor requirements as a result of our new trains and train timetables. 

There's a lot more to this job than checking tickets. It's about creating rapport with customers and acting as the face of our business. With a mixture of classroom and practical training, you can progress to a Qualified Conductor in around three months. 

Being a conductor, you need to know your stuff, routes and rules, issuing tickets and honouring rail cards, delays and other possible problems, which can be distressing for customers. We'll teach you what you need to know but it's at those times that the quality of your customer service, communication and dedication will be truly tested. 

As confident in your decision making as you are under pressure, you'll be ready for every challenge that comes your way and no matter what hours you happen to be working that week (this is no regular 9-to-5 job). 

If you're ready for the training, can be flexible about your hours and will enjoy the critical responsibility and the opportunity to make the most of your natural people skills, then this is definitely the role for you. 

You will also work towards the Level 3 Diploma in the Customer Service Apprenticeship qualification. The programme is designed to enhance the your awareness of the business and the importance of the customer within it. The qualification is an internationally recognised City and Guilds Diploma and provides a progression route to degree level qualifications. 

Due to the safety responsibilities in the role applicants must: 

- Not have defective colour vision or under gone laser eye surgery 

- You must be willing to work irregular and unsociable shift patterns 

- You must live within a 60 minute commutable distance from the depot

- You must be over 18 years old. 

-You must be able to pass a drug and alcohol screening and meet the medical requirements for the role. 

How to apply

Applicants will be required to complete an online application form and will be invited to complete an online assessment. If your scores are high enough and your application meets TransPennine standard we'll send you to a full days assessment centre and if successful you'll be invited to an interview with member of our customer experience team. If you've got what we're looking for, we'll invite you to a medical examination and a drugs/alcohol screening as we need to make sure you can safely carry out the role. Appointees must submit at least two satisfactory references and complete a six month probation period. 

What happens next? 

Finally, if successful, you'll be considered for any vacancies that are currently available, and if we're not able to offer you a role straight away, we'll place you in our Talent Pool and you'll be considered for any forthcoming opportunities for up to 6 months.

We offer an attractive salary of £29,532 per annum, once qualified. During training, you'll receive £21,970 per annum. You'll also benefit from a final salary pension scheme, free rail travel on our rail services for you and your family, discounted rail travel on other train operating companies, childcare voucher scheme, cycle to work scheme, access to First Group benefits scheme ‘My First Rewards' and SAYE and BAYE share scheme.


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Platform 3 , Preston Station, Fishergate, Preston, England, PR1 8AP
  • Ref:
  • Company:
    TransPennine Express Limited
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    Glasgow Central, Liverpool Lime Street Station, Newcastle Railway Station, Preston Railway Station, York Railway Station
  • Closing Date:
    24 June 2019
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