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Project Manager - Customer (010328)

The TransPennine Express franchise will see transformational change through a new train fleet alongside many other service improvements.  The delivery of 44 new trains across three fleets presents a significant opportunity to improve the levels of service delivered to our customers.

The opportunity to work on customer projects has become available at this exciting time.  The successful candidate will be expected to work with all front-line grades, management, our key contractors (Mitie for cleaning and RG for catering), other operators' personnel and ultimately, our customers, through the Nova 3 deployment to ensure that their introduction runs as smoothly as possible.  Whilst doing this there is a requirement to plan and deliver customer experience projects in relation to the deployment of the Nova 2 and 1 fleet utilising experience learnt through the Nova 3 deployment.

Looking further into the future Network Rail are upgrading the TransPennine route between Manchester and York, the successful candidate will be actively involved in how the work being done impacts on to our customers, ensuring that they are inconvenienced as little as possible.

The successful candidate will need the following:

  • knowledge of the railway, particularly around customer services management;
  • excellent listening, communication and interpersonal skills;
  • tact, diplomacy and tenacity;
  • experience of project and risk management.

You are expected to be an advocate and leader for the Major Project directorate in all the work done, be accountable for your actions and business performance, whilst challenging yourself as an individual to be even better.

As a leader you will continually develop your skills and fully demonstrate the company values.

To say thank you for all your hard work, we offer competitive salaries and some great rewards.

For more information, and a copy of the full job description please contact Lydia Brooks at





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Bridgewater House - TPE Head Office (Manchester)
7th Floor, Bridgewater House, 60 Whitworth Street, Manchester, England, M1 6LT
  • Ref:
  • Company:
    TransPennine Express Limited
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    Bridgewater House - TPE Head Office (Manchester)
  • Closing Date:
    24 June 2019
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