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Performance Ambassadors – Fixed Term

We love the North. It's a vibrant, thriving place where there's more happening than ever before. To connect communities, people and cities, we will transform the TransPennine Express franchise. It will offer faster, easier journeys and a step change in rail services: an InterCity of the North, if you will. With over £500m of investment to deliver, we're all set to take the North further, expanding links and the economy. There's just one thing missing – you.

As a Performance Ambassador, you will play a vital role in ensuring TPE continues to deliver the highest level of Performance and Customer Service. Our 44 new intercity trains are set to transform our network and we need proactive individuals who can support our customers in the transition.

You'll deliver a service to customers which is personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day' to our customers. You'll make sure you're always on hand for the needs of our customers, having a highly visible presence, keeping customers informed with up to date train service information, making sure customers feel appropriately informed and assisted throughout their journey.

Some of your work will involve spending time at our stations where you'll be working outdoors, so you'll need to be comfortable working in all weather conditions and be able to aid wheelchair users and anyone else who would benefit from being given a helping hand.

We are looking for people who can demonstrate:

  • Excellent communication skills
  • Friendly and approachable manner
  • Ability to problem solve
  • Smart and well presented

If you think you've got what it takes and possess the passion and confidence to take on this role then we would like to hear from you.

Close map
Platform 10, Station Approach , Manchester, England, M60 7RT
  • Ref:
  • Company:
    TransPennine Express Limited
  • Website Skillset:
    Customer Service
  • Contract Type:
    Fixed Term - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    Leeds Railway Station, Manchester Piccadilly Railway Station
  • If temporary, length of contract:
  • Closing Date:
    2 December 2019
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