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Customer Service Professional – On Train (various locations)

Revenue Protection Assistant – On Train

TPE Network

You'll help keep ticketless train travel to a minimum

We love the North. It's a vibrant, thriving place where there's more happening than ever before. To connect communities, people and cities, we will transform the TransPennine Express franchise. It will offer faster, easier journeys and a step change in rail services: an InterCity of the North, if you will. With over £500m of investment to deliver (including 44 new intercity trains), we're all set to take the North further, expanding links and the economy. There's just one thing missing – you.

As a Revenue Protection Assistant you ensure all passengers onboard our trains have a valid ticket, you'll also play a huge role in the customer experience we offer onboard our trains, making sure customers feel appropriately informed and assisted throughout their journey. You'll give advice on train times and platform information, you're there to help customers find their seat and stow their luggage. Our trains operate around the clock you'll work some early mornings and late nights.

With experience in customer service, you're a bit of an expert when it comes to dealing with customers, even during those difficult times. You're friendly and outgoing with bags of personality, professional and smart. As you'll be selling tickets, there's some handing of cash so you'll need to be comfortable with issuing accurate change.

To say thank you for all your hard work, we offer competitive salaries and some great rewards. There's a final salary pension scheme, discretionary bonus scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with plenty of holiday as well as all kinds of benefits: discounts and even a Cycle to Work scheme.

To apply please visit and complete an application form.

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Neville Street, Newcastle, Newcastle-upon-Tyne, England, NE1 5DL
  • Ref:
  • Company:
    TransPennine Express Limited
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    Cleethorpes Railway Station, Huddersfield Railway Station, Liverpool Lime Street Station, Manchester Airport Railway Station, Newcastle Railway Station, Preston Railway Station, Scarborough Railway Station, Sheffield Railway Station, York Railway Station
  • Closing Date:
    18 November 2019
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