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CRM & Loyalty Manager (9638)

Customer Relationship Management (CRM) & Loyalty Manager

Manchester, North West

Customers are at the heart of the business. Make sure they stay there.

We love the North. It's a vibrant, thriving place where there's more happening than ever before. To connect communities, people and cities, we will transform the TransPennine Express franchise. It will offer faster, easier journeys and a step change in rail services: an InterCity of the North, if you will. With over £500m earmarked for investment (for instance, more seats and shiny new high-tech trains), we're all set to take the North further, expanding links and the economy. There's just one thing missing – you.

As a Customer Relationship Management (CRM) & Loyalty Manager, you'll help us win and keep customers through a range of digital media channels. You'll plan suitable strategies and then put them into action. That means generating ideas, preparing proposals and then overseeing production. It's a chance to work closely with customer experience and commercial teams as well as external suppliers. Together, you'll create CRM and Loyalty plans for the entire customer lifecycle.  

You've worked in direct and digital marketing before and delivered results. So you know all about CRM principles and platforms, loyalty schemes, brand identity and digital tracking tools. You've got plenty of experience in customer acquisition, re-engagement and retention too, plus a degree (or equivalent) in a relevant subject – perhaps Marketing. Now you're ready to use your expertise in a business where it will count. Organised and articulate, you'll be good with people and great in a team – a natural when it comes to collaboration.

To say thank you for all your hard work, we offer competitive salaries and some great rewards. There's a final salary pension scheme, discretionary bonus scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with plenty of holiday as well as all kinds of benefits: childcare vouchers, discounts and even a Cycle to Work scheme

Help take the north further.

To apply please visit, complete an application form and upload a copy of your CV and a Covering Letter.

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Bridgewater House - TPE Head Office (Manchester)
7th Floor, Bridgewater House, 60 Whitworth Street, Manchester, England, M1 6LT
  • Ref:
  • Company:
    TransPennine Express Limited
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    Bridgewater House - TPE Head Office (Manchester)
  • Closing Date:
    27 May 2019
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