Search for jobs via job title or by location using the fields below:

Search Vacancies


Senior Commercial Insight Analyst

We are recruiting a Senior Commercial Insight Analyst to join with Revenue team within the Commercial department at South Western Railway. You will liaise and work with key stakeholders within the businesses to develop our understanding of our customers and markets. You will be responsible for providing insightful analysis that leads to actionable initiatives that drive revenue growth or mitigate risks. This is a challenging role for an experienced analyst looking for their next challenge. You will be given exposure to a wide range of experiences within the Commercial Team with the ability to influence the success of the SWR franchise.

Key accountabilities

  • Responsible for delivering revenue analysis in support of the business' objectives.
  • Responsible for providing analysis to support the Budget Manager in the development of robust and accurate revenue demand forecasts for budgeting.
  • Responsible for providing in depth analysis of all key SWR markets to understand: customers; drivers of passenger demand; historical trends within SWR and the wider industry; competition both rail and non-rail; products; risks and opportunities.
  • Responsible for conducting analysis that results in an in-depth understanding of revenue performance against forecast, with the aim of highlighting risks and opportunities, and developing recommendations for actionable initiatives to improve revenue or mitigate risks.
  • Responsible for supporting, leading and coaching the Revenue & Research Analysts within the Revenue team.
  • Work closely with the Pricing, Marketing, Revenue Protection and Retail teams to produce insightful analysis that identifies opportunities, supports the production of business cases and monitors the impact of initiatives.
  • Work closely with the Database Manager to prioritise the use of new data sources to support the revenue analysis strategy.
  • Effectively engage stakeholders across the business that are responsible for driving revenue growth.
  • Represent SWR interests at relevant industry groups.

Key skills and experience include:

  • Analytical experience within the commercial area of the rail industry is required.
  • Excellent analytical and numerical skills with an ability to define opportunities and problems, collect and analyse data, establish facts and make evidence-based conclusions
  • Ability to formulate recommendations, combined with excellent verbal and written communication skills to effectively convey key information to a variety of audiences
  • Be able to build relationships with people throughout the business
  • Commercially aware, and be able to challenge your own and other's thinking
  • Have a high attention to detail, completing work to a high level of accuracy, maintaining focus, energy and effort when under pressure
  • Ability to support, lead and coach other analysts within the team, as well as working independently
  • Customer focus: understanding the needs of internal and external customers and respond promptly, with the ability to prioritise workloads and work to challenging deadlines
  • Drive for continuous improvement
  • Proficient in Microsoft Office applications (including expert level Excel skills)
  • Knowledge of SWR network and passenger markets desirable.
  • Knowledge of rail commercial systems (e.g. Lennon MOIRA, ORCATS) desirable.

Working Hours

Working an average of 37 hours per week - office hours

We offer a working environment that rewards staff for the enormous contribution they make. We offer colleagues the chance to develop, and provide them with the training and development resources to achieve their career goals.

Over the next 7 years, we'll be investing in our network, our people and the community to deliver high quality, safe and reliable services which meet the needs of customers and the communities we serve. Our £1.2 billion investment plans will bring longer, faster and more reliable trains with 52,000 more seats, across the morning and evening peak every day at Waterloo.

Close map
South Bank Central
30 Stamford Street, South Bank, London, England, SE1 9LS
  • Ref:
  • Company:
    South Western Railway
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    South Bank Central
  • Closing Date:
    22 November 2019
Share this page
Vacancy Alerts
Create an alert subscription based on this vacancy