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Rail Operator 2 - Woking (10119)

Main Purpose

South Western Railway are looking for professional, customer-focused individuals to join our team.

The purpose of the role is to provide a safe environment whilst delivering excellent customer service at all times seeking opportunities to enhance the customers experience at the station. To ensure that customers are extended a welcome to the station, providing pro-active assistance and information to customers on and off trains and throughout the station.

Principle Accountabilities

  • Ensure your personal safety and that of others, including that of visitors and contractors, at all times.
  • Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
  • Provide a safe, courteous and helpful service at all times.
  • Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
  • Undertake emergency procedures and implement evacuation procedures when required.
  • Carry out duties as directed by Duty Station Manager and/or Station Supervisor.
  • Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Duty Station Manager incidents of delays to services.
  • Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
  • Maintain security of the station premises during your booked time of attendance. 
  • Act impartially in accordance with RSP/TSA requirements when serving customers.
  • Carry out Winter Precautions as per Local Instructions.
  • Additional tasks as specified by the local manager and Station Supervisor.

 

Shift Pattern

Working an average of 37 hours per week.

Shift rotation working a mix of early, late and night shifts.

Weekend and bank holiday work required.

 

Minimum Requirements

This role requires a high level of customer service. Uniform and personal grooming must be of a high standard. The ability to provide a pro-active, polite and friendly service even when working under pressure in times of service disruption is essential.

  • Good verbal communication skills
  • Good interpersonal skills
  • Resilience
  • Strong customer focus

Applicants who require a visa, must have at least 6 months remaining at the time of their appointment.

Please note that our opportunities may close earlier than the advertised closing date due to the volume of applications.  To avoid disappointment please apply at your earliest opportunity.

Your personal and professional development is important to us. SWR works alongside high quality training providers to offer apprenticeships that focus on developing your skills, knowledge and behaviours. Our apprenticeships include customer service, team leading, management & leadership, problem solving and project management. When you join SWR you'll have the opportunity to find out more about our apprenticeship programmes and will have the opportunity to enrol.

 


 
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Location
Woking
Woking Station, Station Approach, Woking, Surrey, United Kingdom, GU22 7AE
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  • Ref:
    10119
  • Company:
    South Western Railway
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
    37
  • Location:
    Woking
  • Salary:
    £19,046 per annum plus regional allowance
  • Closing Date:
    26 May 2019
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