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Rail Operator 2 - Ascot

Main Purpose

South Western Railway are looking for professional, customer-focused individuals to join our team.

The purpose of the role is to provide a safe environment whilst delivering excellent customer service at all times seeking opportunities to enhance the customers experience at the station. To ensure that customers are extended a welcome to the station, providing pro-active assistance and information to customers on and off trains and throughout the station.

Principal Accountabilities

  • Ensure your personal safety and that of others, including that of visitors and contractors, at all times.
  • Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
  • Provide a safe, courteous and helpful service at all times.
  • Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
  • Undertake emergency procedures and implement evacuation procedures when required.
  • Carry out duties as directed by Duty Station Manager and/or Station Supervisor.
  • Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Duty Station Manager incidents of delays to services.
  • Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
  • Maintain security of the station premises during your booked time of attendance. 
  • Act impartially in accordance with RSP/TSA requirements when serving customers.
  • Carry out Winter Precautions as per Local Instructions.
  • Additional tasks as specified by the local manager and Station Supervisor.

Shift Pattern

Working an average of  37 hours per week.

Monday - Saturday 06:05 - 15:20 or 15:15 - 00:30

1 in 3 Sundays 08:00 - 20:00

Minimum Requirements

This role requires a high level of customer service. Uniform and personal grooming must be of a high standard. The ability to provide a pro-active, polite and friendly service even when working under pressure in times of service disruption is essential.

  • Good verbal communication skills
  • Good interpersonal skills
  • Resilience
  • Strong customer focus

Applicants who require a visa, must have at least 6 months remaining at the time of their appointment.

Please Note: For new entrants to South Western Railway, training for this position will be up to 4 weeks on a full time basis, without exception.  Please ensure you are able to commit to this before applying.

 


 
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Location
Ascot (Berks)
Station Hill Ascot , Berkshire, United Kingdom, SL5 9EG
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  • Ref:
    011427
  • Company:
    South Western Railway
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
    37
  • Location:
    Ascot (Berks)
  • Salary:
    £19,713 per annum plus regional allowance
  • Closing Date:
    18 October 2019
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