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Customer Ambassador 2 - Overton (010379)

We have created the Customer Ambassador role to really help us elevate our customer's experience from the start to the finish of their journey whether they are a regular commuter on the daily journey to or from work or a family on that special day out. So if you are passionate about customer experience and have a great eye for spotting those opportunities that you know will make the difference within a dynamic and fast paced environment then this could be the role you have been looking for.

To help you deliver great customer service we will give you the tools for the job. These will range from the smart technology you will need to offer the best possible up to the minute information about our services to the outstanding training programme that will give you the knowledge to provide customers with the correct ticket for their journey and a City & Guilds recognised Customer Service training programme which will complement the skills you already have by giving you a real vocational qualification.  Please note experience of cash handling is desirable.  


£19,533 per annum during training rising to £22,932 per annum when fully trained plus regional allowance pro rata.

Shift Pattern

22.5 Hours per week. 

Monday - Friday 0555 - 1025. Shift starts at Salisbury.

Must be flexible and able to work at other locations if required 

South Western Railway operates around 1,600 trains a day on a network encompassing routes through Hampshire, Surrey, Dorset, Wiltshire, Berkshire, Devon, Somerset, and Greater London. Over 4,500 employees help our customers make over 500,000 journeys a day to more than 200 stations on our network. A modern railway requires a modern approach in the way we serve our customers and we are constantly looking for the brightest talent to help make the difference to our customers.

Your personal and professional development is important to us. SWR works alongside high quality training providers to offer apprenticeships that focus on developing your skills, knowledge and behaviours. Our apprenticeships include customer service, team leading, management & leadership, problem solving and project management. When you join SWR you'll have the opportunity to find out more about our apprenticeship programmes and will have the opportunity to enrol.

In return we offer a variety of valuable benefits including free standard duty travel on SWR services for employee, free  standard leisure travel for employee, spouse/partner and dependants (criteria dependant), 75% discount on many other train operating companies and an excellent pension scheme.

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Overton Railway Station
Station Hill, Overton, United Kingdom, RG25 3JG
  • Ref:
  • Company:
    South Western Railway
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Part Time
  • Full Time / Part Time:
    Part Time
  • Contracted Hours:
  • Location:
    Overton Railway Station
  • Closing Date:
    21 June 2019
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