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Competence and eDepot Assistant

Main Purpose

A key part of the eDepot strategy is to provide sufficient resource to ensure front line staff have support in the use of their devices. This is different to the IT support provided for hardware faults etc. and will concentrate on supporting the front line staff and managers with operational technical issues. The role will also be responsible for the upkeep of the Document Distribution library via electronic devices with the aim to reduce paperwork.

Principal Accountabilities

  • Develop briefing information for front line colleagues at depots and OSTC
  • Work with IT and OSTC to ensure trainees devices are ready for new trainees
  • Undertake depot surgeries to assist front line staff with their devices
  • Support super users at the depots with advanced level of knowledge for diagnosing faults and advanced training
  • Identify processes and procedures at the depots that can be converted to electronic
  • Work with IT to review and test updates to software and apps to ensure a smooth roll out to front line staff
  • Provide back office data to the managers on useage reports to assist those who may have difficulties with their devices
  • Manage the Document Distribution library to ensure up to date information is available

Minimum Requirements

  • Database skills
  • Android tablet experience

Working Pattern

working on average 37 hours per week.

 


 
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Location
South Bank Central
30 Stamford Street, South Bank, London, England, SE1 9LS
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  • Ref:
    013591
  • Company:
    South Western Railway
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
    37
  • Location:
    South Bank Central
  • Closing Date:
    25 September 2020
 
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