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Communications Officer (10094)

Job Description

Reporting to the Senior Media Manager you will play a role in ensuring a co-ordinated approach to communications across SWR and through all our channels, using a consistent narrative for our customers and stakeholders.

You will also help us to improve the quality of our executive correspondence by developing templates for common issues, as well researching and drafting executive correspondence with key stakeholders.

You will be resilient and adept in working with colleagues across South Western Railway.


Support the delivery of SWR's communication strategy, including:

  • Co-ordinating consistent communications messages around major events and important changes.      
  • Researching and drafting responses, briefings and providing template messaging for use in executive correspondence.
  • Providing web copy, twitter content and guard's announcements in line with a consistent narrative.
  • Serve as liaison between the communications team, web team, information managers and twitter team.
  • Ensure communications are delivered in a timely, empathetically and consistent manner across all channels.
  • Providing support to other members of the communications and stakeholder function, including in the preparation of briefing notes and stakeholder questions as required.
  • Supporting SWR's communications and engagement with political stakeholders

Specific Experience, Knowledge and Qualifications


  • Excellent written and verbal communication skills
  • Good confident and competent presentation skills and personal presentation 
  • Excellent level of attention to detail.
  • Ability to be empathetic in correspondence
  • Ability to build good network of industry contacts
  • Proven analytical skills with the ability to research complex issues and communicate them in a clear way
  • Proven ability to work with a variety of managers and stakeholders, establishing rapport quickly with a diverse audience
  • Ability to influence and persuade
  • Ability to manage time efficiently and produce accurate copy to tight deadlines.
  • Experience of working in a large organisation with staff across multiple locations.
  • Excellent IT skills
  • Someone who is resilient and able to manage a varied workload
  • Strong planning and organisation skills


  • Railway knowledge desirable but not essential
  • Experience of stakeholder/parliamentary engagement
  • Experience of customer correspondence
  • Project management experience

Please note there is a requirement to participate in the communications 24-hour on call rota

In return we offer a range of valuable benefits including free SWR travel, 75% discount on many other train operating companies, an excellent pension scheme and various retail benefits.

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South Bank Central
30 Stamford Street, South Bank, London, England, SE1 9LS
  • Ref:
  • Company:
    South Western Railway
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    South Bank Central
  • Closing Date:
    26 May 2019
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