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Guards Manager - Various Locations

Main Purpose

Reporting to the On Train Depot Manager, you will be responsible for the day to day front-line management of  Commercial Guards.

Principal Accountabilities

  • You will be managing and motivating Guards to achieve the highest possible levels of train safety, punctuality and customer service.
  • You will be assessing Guards to ensure that they adhere to their safety critical competencies, and where necessary working with them to improve their standards through action plans.
  • You should be an excellent example of the company's values and behaviours and through providing your team with the best service they have ever had deliver the same to our customers.

Shift Pattern

Average of 37 hours per week, hours to suit business needs.  Weekend commitment.

Minimum Requirements

  • Excellent communication skills, be customer led, people focused and safety conscious.
  • You will ideally have experience as a Guard, however this is not essential (training will be given in contingency guard) - the role is safety critical.
  • You will either need to hold, or work towards, an Assessing Qualification (Level 3 NVQ).
  • We are looking for strong people / customer service skills with a willingness to make a difference.
  • You will need to be flexible in your approach and be willing to work varied hours. In addition there is an on call commitment.

Please note there are opportunities for Guards Managers across all of our depots within the South Western Railway Network.

Your personal and professional development is important to us. SWR works alongside high quality training providers to offer apprenticeships that focus on developing your skills, knowledge and behaviours. Our apprenticeships include customer service, team leading, management & leadership, problem solving and project management. When you join SWR you'll have the opportunity to find out more about our apprenticeship programmes and will have the opportunity to enrol.

Please note this is a 2 year secondment.

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London Waterloo
Waterloo Road, Lambeth, London, United Kingdom, SE1 8SW
  • Ref:
  • Company:
    South Western Railway
  • Website Skillset:
    All Other Roles
  • Contract Type:
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    London Waterloo
  • If temporary, length of contract:
    2 years
  • Closing Date:
    31 December 2019
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