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Seasonal Customer Service Assistant (8772)

Who we are:

GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England.

We aim to transform the way people think about rail travel by setting a new standard – a better experience for our customers. Together we will restore the railways as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

The stations team delivers a wide range of services to our customers, from being the first and last point of contact in a customer's journey, selling and checking tickets, making sure our customers know where to go, helping them to board and alight services, providing information and help to make the customer experience one to remember. The team is responsible for providing a safe and secure environment, delivering the safe and efficient dispatch of trains and ensuring that all the services provided at the station deliver to the highest standards. Working in a busy and challenging environment, the stations team work tirelessly to ensure a great customer experience is delivered, even when things go wrong.

About the job

As a Station Assistant (SA), you will cover a variety of station in the South Devon Area. You will work alongside Station Colleagues providing information and assistance to customers and ensure that the station environment is kept to a high standard. To be successful in this role you will need to have a flexible approach due to the nature and variety of the role.

As a seasonal colleague, we are looking for people who can work during the busy holiday periods. South Devon attracts huge numbers of tourists during the Easter, Summer and Christmas Holiday Periods, and we are looking for flexible staff to work on a part time basis during these busy periods. Full training is provided, and we are looking for people who can help year on year during these busy holiday periods.

What you'll be doing

Your main responsibilities will be:

  • Delivering a high level of service to customers
  • Maintaining high standards of station presentation by undertaking cleaning duties
  • Being proactive in seeking out customers who require assistance
  • Answer customer queries and provide assistance with luggage, prams and wheelchairs
  • Operate the local public address system when required

About you

You'll need to be:

  • Able to deliver extraordinary front line customer service
  • Able to understand customer requirements and expectations
  • A self-starter with a can do attitude
  • Confident when decision-making
  • Calm yet directive in a crisis
  • Able to work to strict procedures

As a minimum you'll need to have:

  • The ability to work as part of a team or independently
  • Evidence of numerical ability
  • Attention to detail
  • Strong verbal and written communication skills
  • An ability to multitask well.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, childcare vouchers and an Employee assistance programme.

About the location:

South Devon Stations are busy hubs for market towns within the region. It has good transport links to the surrounding areas. During the busy holiday periods due to the area's proximity to many popular tourist locations and venues will see large numbers visit this area.

Working Pattern:

The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. This role is for hours during the busy holiday periods only.

Additional Information:

There two vacancies one at Newton Abbot and Totnes, and the second post at Dawlish, Teignmouth, Paignton and Torquay. Candidates who are invited to interview will be asked at that stage if they have a preference.

The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.

If you share our passion for the railway then we would love to hear from you.


 
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Location
South Devon - GWR
South Devon, Devon, England, TQ12
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  • Ref:
    8772
  • Company:
    Great Western Railway (GWR)
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Part Time
  • Full Time / Part Time:
    Part Time
  • Contracted Hours:
    1
  • Location:
    South Devon - GWR
  • Closing Date:
    17 December 2018
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