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Gateline Team Leader

Who we are:

GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England.

We aim to transform the way people think about rail travel by setting a new standard – a better experience for our customers. Together we will restore the railways as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team:

The Role is Team Leader of the Gateline at Newbury. Your role will be to welcome passengers and to protect the company's revenue. As Team Leader you will also be responsible to supervise and motivate your fellow colleagues to deliver excellent customer service.

About the job:

The purpose of the role is to lead the team and to deliver excellent customer service with Integrity and Empathy to all our customers

Your main responsibilities will be:

  • Manage, monitor and develop a team of Gateline Assistants.
  • Deliver high level of service to customers.
  • Assisting with the day to day operation of the automatic ticket barriers.
  • Ensuring Customer Security and responding to customer enquiries.
  • Inspecting and issuing tickets.
  • Addressing customer needs in times of service disruption
  • Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed.

You'll need to be:

  • Able to provide deliver exceptional front line customer service.
  • Able to understand customer requirements and expectations
  • A Self-starter with a can do attitude
  • Confident when decision making
  • Able to work within guidelines
  • Able to prioritise the work load of others

As a minimum you'll need to have:

  • Evidence of leadership within a team
  • Cash handling experience
  • Education to GCSE standard or equivalent
  • Evidence of numerical ability
  • Attention to detail
  • Strong verbal and written communication skills

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, childcare vouchers and an Employee assistance programme.

Salary: £27431 per annum.

About the location:

Newbury is in Berkshire

Working Pattern:

Shift work including Bank Holidays and Sundays

Additional Information:

This is a great opportunity to work for a forward-thinking department and a great place to build a solid career with GWR.

The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.

If you share our passion for the railway then we would love to hear from you.

 


 
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Location
Newbury Station
Station Approach, Newbury, West Berkshire, England, RG14 5DG
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  • Ref:
    011408
  • Company:
    Great Western Railway (GWR)
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
    35
  • Location:
    Newbury Station
  • Closing Date:
    14 October 2019
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