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Customer Service - Gateline Assistant

Customer Service - Gateline Assistant – part time – 22.5 hours per week


£23,704 pro rata 

A valued role at the heart of our customer service

Are you passionate about customer service and delivering a world class customer experience? Then why not come and join our team at Cheltenham as a Great Westerner, helping us provide a great rail experience for over 97 million customers a year - playing a valued role in the hearts and minds of the travelling public as a Gateline Assistant. 

Working as part of our frontline team, you'll be responsible for maintaining the Gateline operation and providing information and assistance to our customers. That means you'll ensure the correct operation of both automatic and manual gates to allow the flow of customers towards the platforms - being proactive in answering any queries and giving the best possible customer service.

You'll be able to work shifts, including weekends and bank holidays.  Rosters are completed on a rolling basis so you'll know when you'll be working in advance.  Your working hours will be 0645 – 1115 and 1500 – 1930, 5 days a week with additional Sunday working every 3 weeks.  There may be opportunities for overtime.

If you have exceptional communication and team skills, with experience of delivering front line customer service, find out more about our extensive training, good salary, generous benefits package and defined benefit pension scheme.

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Cheltenham Spa Station
Queens Road, Cheltenham, England, GL51 8NP
  • Ref:
  • Company:
    Great Western Railway (GWR)
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Part Time
  • Full Time / Part Time:
    Part Time
  • Contracted Hours:
  • Location:
    Cheltenham Spa Station
  • Salary:
    £23,704 per annum pro rata
  • Closing Date:
    18 November 2019
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