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Gateline Assistant

Who we are:

GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South West of England.

We aim to transform the way people think about rail travel by setting a new standard – a better experience for our customers. Together we will restore the railways as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

Bristol Temple Meads is a flagship station on the GWR network, with an annual footfall of 14 million customers with a large customer focussed team.

About the job

As a Gateline Assistant, you will assist in the operation of the gateline and provide information and assistance to customers.

What you'll be doing

Your main responsibilities will be:

  • Providing the highest level of customer service and being dedicated to customer needs
  • Assisting in the day to day operation of the automatic ticket barriers
  • Inspecting and issuing tickets
  • Addressing customer needs in times of service disruption
  • Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed

About you

You'll need to be:

  • Able to deliver extraordinary front line customer service
  • Able to understand customer requirements and expectations
  • A confident decision-maker
  • Calm, yet directive in a crisis
  • Comfortable working to strict procedures

As a minimum you'll need to have:

  • The ability to work as part of a team or independently
  • Evidence of numerical ability
  • Strong verbal and written communication skills

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, childcare vouchers and an Employee assistance programme.

salary, £23,705 per annum pro rata

About the location:

Local bus services operate in the vicinity, with numerous stops close to the station. There is parking at the station, but there are limited spaces available and priority is given to safety critical staff.

Working Pattern:

This is a part time role working 15 hours per week on an early (0700 - 1000 hours) and late shift (1600 - 1900 hours), Monday to Friday.

The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.

If you share our passion for the railway then we would love to hear from you.

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Bristol Temple Meads
Bristol Temple Meads, Bristol, England, BS1 6QF
  • Ref:
  • Company:
    Great Western Railway (GWR)
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Part Time
  • Full Time / Part Time:
    Part Time
  • Contracted Hours:
  • Location:
    Bristol Temple Meads
  • Closing Date:
    28 July 2019
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