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Area Operations Manager

Who we are:

GWR is the proud custodian of one of the most prestigious railway networks in the world. Our services call at over 275 stations, stretching across the South Wales, the West Country, the Cotswold and large parts of Southern England.

We aim to transform the way people think about rail travel by setting a new standard – a better experience for our customers. Together we will restore the railways as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team

The Area Operations Managers are a key part of the Train Service Delivery Team. The Train Service Delivery Team are responsible for the operational presentation of service, train service recovery and the use of proactive operations to maintaining & improving real-time train service performance. The team communicate and work with multiple departments within the industry.

About the job

The Area Operations Managers role focuses on the real-time operational delivery of our service at key locations across our network. As part of this role you will work closely with members of the Control and Performance Teams as well as local management, Signallers and other stakeholders to ensure that GWR delivers the daily plan and where variances to the plan are required, they are appropriately planned and implemented

What you'll be doing

Your main responsibilities will be:

  • Collaborative working with GWR/NR Control, Fleet Maintenance teams,
  • stations and Network Rail Operations to deliver the best possible real-time train service performance
  • Proactively monitor issues with the potential to affect real-time train service delivery and implement suitable plans to protect performance.
  • Effectively communicate with local maintenance depots to understand vehicle requirements and availability.
  • Liaison between Controllers, Stations Teams, Crew Managers and Signallers to identify and implement on-the-day changes to the local train service plan in order to meet operational and industry requirements.
  • Assist the Control Centre and local teams in the delivery of service recovery during disruption, following agreed contingencies and proactive action on local matters of stock and crew resourcing.
  • Pro-active liaison with station and mobile technicians to ensure timely response to reported faults and defects and to prevent vehicles from being taken out of service unnecessarily.  
  • Building effective working relationships with local colleagues and industry stakeholders, working collaboratively to address issues affecting real-time train service delivery.

About you

You'll need to be:

  • A proactive visible colleague, who is an excellent communicator across the business and industry.
  • The ability to manage problems efficiently and communicate resolutions through appropriate channels.
  • Flexible and adapt to incidents. Remaining calm and focused under pressure.
  • Multi task responsibilities, prioritise workloads safely and work within procedures and processes.

As a minimum you'll need to have:

    • An excellent knowledge of GWR services and routes.
    • A firm understanding of railway operations, rules and regulations and rail industry standards
    • Excellent organisational, prioritisation and problem-solving skills.
    • A good standard of verbal and written communication


The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, and an Employee assistance programme.

About the location:

The role is based at Paddington, there is a responsibility on occasions to attend outpost locations such as North Pole Depot.

Working Pattern:

The role is a 24/7 shift pattern consisting of an Early, Late & Night Shifts. This includes weekends and bank holidays.

The more varied our workforce, the broader the expertise within our organisation. And the broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.

If you share our passion for the railway then we would love to hear from you.

Close map
London Paddington Station
Praed Street, London, England, W2 1FT
  • Ref:
  • Company:
    Great Western Railway (GWR)
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    London Paddington Station
  • Closing Date:
    19 August 2019
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