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Travel Shop Customer Host

Role: Travel Shop Customer Host

Location: Slough Bus Station

Closing Date: 30th July 2019

We are looking for a passionate customer service professional to join our team at the travel shop at Slough bus station as a customer host.

As a travel shop customer host you will be the point of contact for all customer enquiries in the Travel shop at Slough Bus Station and be there to provide some administrative support to the depot operational team when needed.

You will be working 40 hours per week (this will include weekend work) and the salary is £19,878.

Main Duties

  • Provide excellent customer service to all customers in the Travelshop, face to face and over the phone queries
  • Ensure timetables and service information is up to date at all times
  • Provide support to Yellow School Bus operation, liaising with Operating Company's Commercial Team for private hire opportunities.
  • Support Depot Management Team with administrative help when needed
  • Prepare information to support disciplinary, grievance or absence management reviews
  • Prepare reports by collating, analysing and summarising information
  • Support the depot team to ensure that all depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
  • Ensure items of lost property are logged in Tracerit and coordinate return of items to customers
  • Collate and coordinate new uniform deliveries
  • Collate and process vehicle defect information
  • Support the accurate capture and recording of employee hours and attendance, including inputting, checking and collating information from the DAS GUI system, timesheets and clock cards

We are looking for someone with a friendly approach and a great telephone manner, you will be the first point of contact for many of our customers walking into the travel shop so you'll need to have a passion for customer service and be able to keep your calm in stressful situations.

Ideally we are looking for someone with previous customer service and administration experience, this may have been face to face or over the phone. Does this sound like you? Please apply today!

Once you've completed your probation period, you'll enjoy fantastic benefits:

Free travel - On our buses

First Xclusives - Discounts on First UK rail and bus and over 3,000 offers on goods and services for you, your family and friends

Share in our success – Buy discounted shares in First

Pension – You'll automatically join our scheme and start building a pension pot

Free life assurance – For all members of our pension scheme.

One of Britain's largest bus operators, we help around 1.6 million passengers get about their local communities every day. Putting safety first and our customers at the heart of everything we do, we provide reliable, comfortable and punctual services that offer good value for money. We're also proud to be part of the FirstGroup family that carries 2.5 billion passengers a year all around the world in the UK, Ireland, USA, Canada and Mexico.


 
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Location
UK Bus - Slough
Slough Bus Station, Brunel Way, Slough, Berkshire, UK, SL1 1XN
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  • Ref:
    010658
  • Company:
    First UK Bus
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
    40
  • Location:
    UK Bus - Slough
  • Closing Date:
    30 July 2019
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