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HR Shared Service Administrator (10097)

About the role

As a key member of the First Bus HR Shared Services (HRSS) team, the HR Shared Services Administrator will provide first line HR administration, support and guidance to managers, employees and the HR leadership team.

The role will support the First Bus HR Leadership team to maintain and prepare information relating to people management and to ensure that HR records are accurate.

The role will include the following accountabilities:

• Ensure all HR administration is processed accurately, in a timely manner and with due care to First Bus policies, employment legislation and the principles of the Data Protection Act
• Support local managers to maintain processes for advising on return to work, absence, discipline and grievance
• Build a sound understanding of HR administration processes and terms and conditions with support from the HRSS Manager and the First Bus HR leadership team, e.g. sickness absence, maternity and paternity leave, jury service with support from the HRSS Manager using guidance from the HR Steering Group
• Monitor paperwork and information to ensure accurate reports are produced on time
• Be prompt answering calls, queries or requests for information and provide a prompt response to employee queries on aspects of employment
• Proactively provide suggestions for process development and system enhancements to improve the customer experience and increase compliance
• Keep up to date with HR best practice and HR shared services activities in order to be able to respond to queries effectively
• Develop and maintain relationships with internal contacts, including the operation company Heads of HR, HRBPs, operations and engineering teams
• Work in a multi-functional capacity across the Shared Service to fit in with business needs

About you

You will be a team player, wholly committed to working with and supporting your team and other colleagues to achieve the First Bus strategy. Your focus will be on your customers, building strong working relationships and exceeding expectations

You will be organised and results driven with an ability to get in to the finer detail. With proven experience of working in a HR function and a knowledge of relevant HR legislation, understanding the need for discretion, confidentiality and sensitivity is essential.

In return for your hard work, and after a qualifying period, you will receive the following fantastic benefits:

• Career development – show the skills and attitude and we will invest in you
• Free travel - On our buses
• First Xclusives - Discounts on First UK rail and bus and over 3,000 offers on goods and services for you, your family and friends
• Share in our success – Buy discounted shares in First
• Pension – You'll automatically join our scheme and start building a pension pot
• Free life assurance – For all members of our pension scheme.

Location: Leeds City Centre
Salary: £20,000 per annum


Close map
Leeds Princes Exchange
2 Princes Square, Leeds, West Yorkshire, England, LS1 4BY
  • Ref:
  • Company:
    First UK Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    Leeds Princes Exchange
  • Closing Date:
    23 May 2019
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