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Contracts and Special Services Manager

Have you managed and delivered special projects and contracts? Do you have experience in the transport industry? Would you like to work for one of the UK's largest bus operators?

We are looking for a Contracts and Special Services Manager to oversee First West of England's major contracts with Bristol Airport, University of Bristol, Great Western Railway / First Travel Solutions and contracts for other special services.

Due to the nature of this role you will need to be flexible in regards to working hours and days as you may be required to work shifts or weekends, this can be discussed further at interview.

What will you be doing?

  • To manage the new contract with Bristol Airport for the Bristol Airport Flyer and Weston Airport Flyer services to deliver customer growth and service development
  • To manage the new contract with University of Bristol for the University Bus Services
  • Work with University of Bristol to introduce and develop supplementary services during the life of the contract
  • Responsible for utilising resources from University of Bristol contract during university holidays (20 weeks per year) to maximise revenue potential
  • To manage the ongoing contract with Great Western Railway and First Travel Solutions to provide rail replacement services across the West of England
  • Submit tenders for rail replacement services with Arriva Trains Wales and Cross Country Trains and ensure successful delivery of awarded tenders      
  • To manage the significant number of special services operated by First West of England for major special events (for example, Bristol International Balloon Fiesta, Love Saves The Day, Tokyo World, Royal International Air Tattoo, University Open Days and Let's Rock Bristol)
  • Secure new work and revenue through special services, which utilise existing resources in an efficient and effective way
  • Liaise with Local Authorities, Stakeholders and event organisers as required with regard to issues that affect our operation and to maximise revenue opportunities
  • Ensure the Senior Leadership Team are kept informed of any major issues affecting contract compliance and our performance.

Who are we looking for?

As our Contracts and Special Services Manager you'll know the West of England operating area inside and out, this is an important role which will require someone with strong communication skills and a confident approach to working. You will need to have a flexible approach to working and a passion for customer service.

What can we offer you?

Once you've completed your probation period, you'll enjoy fantastic benefits such as free travel on our buses and heavily discounted travel on our trains as well as access to First Xclusives, which has over 3,000 offers on goods and services for you, your family and friends. You will also have the opportunity to buy discounted shares in First, get free life assurance and be automatically enrolled to our pension scheme.

What do we do?

One of Britain's largest bus operators, we help around 1.6 million passengers get about their local communities every day. Putting safety first and our customers at the heart of everything we do, we provide reliable, comfortable and punctual services that offer good value for money. We're also proud to be part of the FirstGroup family that carries 2.5 billion passengers a year all around the world in the UK, Ireland, USA, Canada and Mexico.

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UK Bus - Bristol Lawrence Hill
Enterprise House, Lawrence Hill, Easton, Bristol, England, BS5 0DZ
  • Ref:
  • Company:
    First UK Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    UK Bus - Bristol Lawrence Hill
  • Closing Date:
    24 August 2019
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