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Commercial Analyst (9850)

The Commercial Analyst is a key support to the local commercial teams within our Bus Operating Companies across the UK , this role will ensure that robust data analysis and evaluation of customer insight sit at the heart of decision making processes in the local operating companies covered by the role.

As part of a central team, you will be responsible for commercial analysis and will embed an insight-led approach to make better decisions in our Operating Companies.

Key accountabilities for the role:

  • Use data and insight to proactively monitor business performance, being able to early identify emerging trends and issues
  • Work with the local commercial, network and marketing teams to identify opportunities for passenger and revenue growth
  • Identify opportunities within our bus networks to improve their efficiency and effectiveness
  • Support the local OpCos with preparation of the revenue budget and forecasts
  • Use analysis to make recommendations for changes to fares across the operating companies and in line with divisional governance framework
  • Working within a divisional framework, provide regular revenue performance reports with relevant commentary and insight
  • Using market information, understand why external factors impact demand on bus travel, and make recommendations based on that insight
  • Work with the local marketing team to identify opportunities for marketing investment, and, using agreed methodologies, measure its return
  • Provide analytical support for new business initiatives within the Operating Companies
  • Act as the champion for data analysis, ensuring that the central investment in improved systems is utilised across the Operating Companies
  • Liaise with colleagues across the business, and in other operating companies, to ensure best practice analysis is shared

Skills, Experience and Qualifications Required

Do you have an inquisitive nature willing to question the status quo?

Are you able to use data and insight to build arguments for change, translating complex data into key succinct arguments?

Do you have the ability to influence senior stakeholders in the business with compelling analysis and reports?

Do you have strong numerical capabilities with a degree in Mathematics or another numerical subject?

Do you have good analytical and communication skills combined with business acumen, pragmatism and a good sense of diplomacy with an ability to build strong business relationships with a number of key stakeholders across the division?

Are you committed  to Continuous Professional Development?


Once you've completed your probation period, you'll enjoy fantastic benefits including free travel - On our buses, First UK rail and over 3,000 offers on goods and services for you, your family and friends

One of Britain's largest bus operators, we help around 1.6 million passengers get about their local communities every day. Putting safety first and our customers at the heart of everything we do, we provide reliable, comfortable and punctual services that offer good value for money. We're also proud to be part of the FirstGroup family that carries 2.5 billion passengers a year all around the world in the UK, Ireland, USA, Canada and Mexico.

Commercial Analyst
37.5 hrs per week
Based at Hunslet Park, Leeds
Competitive salary

  • Ref:
  • Company:
    First UK Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
  • Location:
    UK Bus - Leeds, Hunslet Park
  • Closing Date:
    26 May 2019
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