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We are looking for 2 Ticket Fulfilment Administrators to join our busy Finance Operations Team in Leeds on a 9-month fixed term contract

Do you have a strong passion for helping people? Are you pro-active, with a can-do attitude, and sound approach to problem solving?

Do you have excellent written and verbal communication skills? If yes, then this Ticket Fulfilment role could be for you!

The salary for this position is £19,667 per annum.

Working within the Finance Operations team, you will be responsible for our ticketing allocation invoicing and distribution.

You will support external stakeholders to fulfil order requests, as well as internal customers and our Customer Service and local depot teams with ticketing requirements.

You will be an experienced administrator, with a high attention to detail, and the ability to follow processes. You will have the ability to think logically, and creatively to identify inconsistencies in data and find solutions. You will have a can-do attitude and be a self-motivator.

What will you be doing?

You will be:

  • Accountable for all Ticket Fulfilment activity for First Bus internal and external customers.
  • Providing customer support to queries associated with ticket requests.
  • Monitoring and managing the ticket fulfilment stock requirements and ensuring regular compliance checks are undertaken.
  • Supporting continuous improvement across the ticket fulfilment team
  • Responsible for maintaining communications and interface with customers and stakeholders

Please note that this is not exhaustive and can be changed due to the nature of the business.

Skills & Attributes

  • Strong verbal and written communication skills
  • Good IT & Computer Skills (proficient in all Microsoft Products)
  • Proven track record of achieving deadlines and working effectively within a complex and dynamic environment
  • An enthusiastic work ethic and attention to detail
  • The ability to work as part of a team
  • A positive approach to the working environment


  • Previous administrative experience

What can we offer you?

  • 25 Days Annual Leave
  • Real career development - show the skills and attitude and we will invest in you.
  • Free company bus travel pass on joining
  • First Xclusives - Discounts on First UK rail and bus and over 3,000 offers on goods and services for you, your family and friends
  • Discounted travel for you and your family on the trains (GWR, TPE, Hull Trains) and your family & friends will also benefit from cheap bus travel.
  • Recognised award schemes

About Finance Operations and The Team

You will be working within First Bus Finance Operations, in our prestigious city centre offices.  You will be part of a team that reports into the Cash Collections Team Leader.  

Interested? Click on apply and complete an application form!

Please be aware that we may close this vacancy early if we receive a high level of interest in this role

Close map
Leeds Princes Exchange
2 Princes Square, Leeds, West Yorkshire, England, LS1 4BY
  • Ref:
  • Company:
    First UK Bus
  • Website Skillset:
    Customer Service
  • Contract Type:
    Fixed Term - Full Time
  • Contracted Hours:
  • Location:
    Leeds Princes Exchange
  • If temporary, length of contract:
  • Closing Date:
    28 June 2021
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