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Location: Leeds
Salary: £20,500
Shift rotation: 8 hour shifts, 5 over 7 days

First Travel Solutions provide managed transport solutions to many of the UK's FTSE top 100 companies transporting over 1 million customers every year. We are committed to providing our customers with the very best service. Our primary objectives are to deliver a better experience through quality, safety, reliability and value for money. 

Join us as a Controller in this vital, fast-moving role and you'll play your part in helping us do that. It's about working as part of our Control team within Leeds, where you'll book, manage and monitor transport services and emergency transport services for our customers in France.

Day to day, you'll be involved in the following:

  • Responding to all FTS French operational customer requirements by booking emergency transport services within FTS pricing agreements.
  • To manage, monitor and track all transport services in operation using the GTI system.
  • Record and escalate as required any issues that may affect the safe or timely running of an operation, working within agreed KPIs.
  • Liaise with French Operators to provide updates and information as required and in line with SLAs to ensure the effective running on all operations.
  • Liaise with Coordinators regarding booking on/off shifts and carrying out the correct welfare checks procedure (where required).
  • Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated.
  • Manage the provision of stand-by vehicles and record any changes.
  • Completion of paperwork involved in the day to day running of the department.
  • Work closely with all other FTS departments to ensure the smooth and efficient operation of the business.
  • To be flexible in the duties you carry out, which may vary from time to time depending on the needs of the business and your team.

Who we're looking for:

  • Native/Excellent French Language skill essential
  • Knowledge of French geography
  • Customer focused and committed to excellent service delivery
  • Professional telephone manner and excellent call handling skills
  • Solution focused approach to dealing with complex information
  • Ability to work as part of a team to resolve issues
  • Works well under pressure
  • Ability to prioritise workload, with high work volumes
  • High level of attention to detail
  • Empathetic and understanding manner
  • Flexible attitude
  • Proficient in the use of Microsoft Office packages, Auto Route, GTI
  • Good geographical knowledge
  • Familiar with railway and road transport regulations

In return, we offer a fantastic selection of benefits once you've completed your probation period. They include:

  • Free travel on our buses for you and your family
  • Pension scheme
  • The chance to buy discounted First shares.
  • Discounted train travel for you and your family on ourtrain operators (GWR, SWR, TPE & Hull Trains). 
  • On top of this our rewards include First Xclusives where you and your family and friends can benefit from over 3,000 offers on a variety of goods and service

First Travel Solutions welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive organisation because we believe that diversity brings benefits for our customers, communities and our people. Valuing our differences and drawing on our collective knowledge and experience helps us develop new services, open up new markets and broaden our customer base.

We're making a big investment in the future and transforming the world of bus travel, which means now is the perfect time to join us!

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UK Bus - Leeds
York St, City Centre, Leeds, UK, LS2 7HU
  • Ref:
  • Company:
    First Travel Solutions
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    UK Bus - Leeds
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