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Controller

We are looking for a Controller to work within the Control team booking and managing transport services for FTS customers in line with contractual obligations and within agreed FTS and Control team policies and procedures. 

Responsibilities

  • To respond to all FTS customer requirements by booking emergency transport services within FTS pricing agreements.
  • To manage, monitor and track all transport services in operation using the GTI system.
  • Record and escalate as required any issues that may affect the safe or timely running of an operation, working within agreed KPIs.
  • Liaise with Operators to provide updates and information as required and in line with SLAs to ensure the effective running on all operations.
  • Liaise with Coordinators regarding booking on/off shifts and carrying out the correct welfare checks procedure.
  • Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated.
  • Liaise with external agencies as necessary to obtain required information (emergency services, Network Rail, DVSA, local authorities, rail user groups)
  • Manage the provision of stand-by vehicles and record any changes.
  • Completion of paperwork involved in the day to day running of the department.
  • Work closely with all other FTS departments to ensure the smooth and efficient operation of the business.
  • To be flexible in the duties you carry out, which may vary from time to time depending on the needs of the business and your team.

Skills/Experience required

  • Customer focused and committed to excellent service delivery
  • Professional telephone manner and excellent call handling skills
  • Solution focused approach to dealing with complex information
  • Ability to work as part of a team to resolve issues
  • Works well under pressure
  • Ability to prioritise workload
  • High level of attention to detail
  • Empathetic and understanding manner
  • Flexible attitude
  • Proficient in the use of Microsoft Office packages, Auto Route, GTI
  • Good geographical knowledge
  • Familiar with railway and road transport regulations
  • Operational knowledge of drivers hours regulations
  • Proven ability to work under pressure and with high volume workloads

Once you've completed your probation period, you'll enjoy fantastic benefits:

  • Free travel - On our buses
  • Discounted travel for you and your family on the trains (GWR, TPE, Hull Trains) and your family & friends will also benefit from cheap bus travel.
  • First Xclusives - Discounts on First UK rail and bus and over 3,000 offers on goods and services for you, your family and friends
  • Share in our success – Buy discounted shares in First
  • Pension – You'll automatically join our scheme and start building a pension pot
  • Free life assurance – For all members of our pension scheme.

One of Britain's largest bus operators, we connect communities and help people to go to school, work and the shops. Every single day around 1.6 million passengers get on board our 6,400 buses. It's why we're so passionate about providing services that are reliable, punctual and offer good value for money. We're also proud to be part of the FirstGroup family that's based all around the world from the UK and Ireland to the USA, Canada and Mexico.


 
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Location
First Travel Solutions - Time Technology Park, Burnley
Unit 20, Time Technology Park, Blackburn Road, Simonstone, Lancashire, England, BB12 7TG
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  • Ref:
    011405
  • Company:
    First Travel Solutions
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Full Time / Part Time:
    Full Time
  • Contracted Hours:
    42
  • Location:
    First Travel Solutions - Time Technology Park, Burnley
  • Closing Date:
    18 October 2019
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