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SAP Analyst

About us

FirstGroup plc is a FTSE 250 constituent and a leading provider of transport services in the UK and North America. With approximately £7.8 billion in revenue and around 100,000 employees, we transported 2.1 billion passengers last year across our five divisions. Whether for business, education, health, social or recreation – we get our customers where they want to be, when they want to be there. We create solutions that reduce complexity, making travel smoother and life easier.

FirstGroup plc welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive organisation because we believe that diversity brings benefits for our customers, communities and our people. Valuing our differences and drawing on our collective knowledge and experience helps us develop new services, open up new markets and broaden our customer base.

About the role

Working alongside the internal SAP teams and external support partners this role is an opportunity to work in FirstGroup as part of a small team with a with a wide remit across the FirstGroup UK businesses.  Reporting to the SAP Manager, you will provide first and second line support across the UK instances of SAP ECC and SAP S4 Hana.

The main responsibilities of the role will include, but are not limited to:

  • Triage and resolve issue across FI, CO, MM, SD and user admin.
  • Recommend, respond and liaise with the SAP team, ensuring appropriate ideas are taken forward to suppliers to either build into future releases (including all relevant modules) or be paid for via the relevant capital authority
  • Review and recommend process changes relating to applications, both in respect of potential implications to, and support from, the applications to increase efficiency and accuracy of the overall processes.
  • Perform system reviews and limit access to ensure that work is performed in accordance with the security policies
  • Develop and manage processes for the effective delivery of future activity as required, including legislative and corporate changes.
  • Undertake functional and integration testing and ensure all incidents are updated regularly in support portal.

About you

The successful applicant will have a minimum of 2 years SAP support experience, be comfortable working with SAP ECC and S4HanaI and have strong working knowledge of MS office programmes.  Understanding of accounting and procurement processes would also be an advantage.

You will be an analytical person with the ability to organise a complex workload.  A good understanding of stakeholder relationships is also vital, with a proven track record of effective communication including the development of communication materials.

What you'll get in return

Minimum of 10% contribution to your Pension (5% employer and 5% employee)

25 days Holiday plus National Bank Holidays

Travel Offers for Bus and Rail*

Free Bus Travel on your local FirstGroup Operated Network

Childcare Vouchers - free from Tax & National Insurance

Payroll Giving – donate directly from your pay to a Charity of your Choice

Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more

All employee Share Schemes*

Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.

Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.

Employee Assistance Helpline – free, confidential employee support service provided by an independent provider

*after 6 months of employment

A full job description is available on request from


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Capital House, London
Capital House, Chapel St, London, England, NW1 5DH
  • Ref:
  • Company:
    First Rail Holdings
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    Capital House, London
  • Closing Date:
    8 March 2021
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