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Customer Services Advisor

Job: Customer Services Advisor

Salary:    £19,500

Location: Sheffield 

The Company?

FirstGroup plc is a leading transport operator in the UK and North America assisting over 2 billion passengers last year.  We are one of the UK's most experienced rail operators, carrying around 140m passengers across our three franchises and open access operation.

The Role?

We are looking to recruit a Customer Services Advisor based at ounewly created Customer Contact Centre in the City Centre to provide support for our customers' transaction requests, through a range of inbound and outbound communication channels. You will have the responsibility to provide customer support which can range from processing compensation claims to complaints handling and will play a key role in meeting the team and departmental objectives by effectively addressing any issues for our customers.

What Skills are we looking for?

  • You are passionate about delivering excellent customer service?
  • You have an excellent telephone and social media manner?
  • Committed to working a regular shift pattern from 6am to 11pm, Monday to Sunday?
  • Have excellent written English skills, this is a must?
  • You are thorough with good attention to detail?
  • You can empathise with other people's perspectives and work well with others?
  • Have an ability to remain calm in challenging situations?
  • Able to adapt to an ever-changing customer services environment?
  • Have good IT skills, can learn new technology and processes quickly?

Interested and want more information?

Why not log onto our Careers Website:, this will be your first step in the recruitment process and will give you an opportunity to take a look at our contact centre.   

Once you have applied for the role, you will be sent a link to take part in our online English Language assessment, which has 15 questions to assess your English as well as apply grammar correctly.  If you're successful, one of our operations team will ring you to ask you some additional questions to ensure you're the right fit prior to arranging a Zoom interview.  All contact is now online to remove the need for face-to-face contact.  

FirstGroup plc welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive organisation because we believe that diversity brings benefits for our customers, communities and our people.

Please note that if you are successful, you will be required to complete our background checks which includes credit referencing and a basic DBS.


Close map
First Contact Centre, The Square Sheffield
2 Broad Street West, Sheffield, England, S1 2BQ
  • Ref:
  • Company:
    First Customer Contact Ltd
  • Website Skillset:
    Customer Service
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    First Contact Centre, The Square Sheffield
  • Closing Date:
    31 July 2021
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