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Privacy Policy

This Privacy Policy refers to information we obtain about you and the use we make of it in the course of our business. We also have a Security Policy that describes how information is kept safe and secure.

1. When I visit your website, what information do you gather about me?
One of the basic principles we’ve followed in designing this website is that we ask for only the information we need to provide the service you've requested. As a result, the answer to this question depends almost entirely on how you choose to make use of our websites and the growing list of website services.

Currently website customers provide information in order to take advantage of the following services:

Purchases: Name, address, phone, e-mail, photo ID card and credit card information are necessary for purchase and delivery. Please note that credit card information is not stored beyond the period of transaction.

Promotional Offers: If you wish us to supply you with offers, we’ll need your contact details. To make purchases we need the information identified above. Our licence requires us to maintain a record of all season ticket holders.

2. Will you ever disclose my data to any other organisations?
No other organisation is given access to your information.

3. What are cookies and do you use them?
Cookies are small tags, stored in your browser, which allow us to identify you as you move through the site. They often include an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it. But (to protect your privacy) your browser only permits a website to access the cookies it’s already sent to you, not the cookies sent to you by other sites.

It’s very common for sites do this whenever a user visits the site in order to track online traffic flows. Cookies also record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Choosing the last of these options means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the features available on our website.

For more information on how cookies are used on our site, please see the How we use cookies section. For further information on cookies, and how to delete them from your device, please visit (Opens in a new window) or (Opens in a new window), or check the "Help" menu of your browser to learn how to change your cookie preferences.

4. How can I amend the data I have supplied to you?
If you require us to amend your data, please contact us detailing your current details and the amendments for:
UK Bus
UK Rail

5. How do you keep data secure?
We take the security of your data very seriously. Please see our Security Policy for further details.

6. Can you make changes to this policy?
There may be developments in how we use your data. Any changes will be notified to you by the updating of this policy.

If you don't find your concern addressed here, feel free to contact us by e-mailing us using the corporate feedback form.

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