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Interview & CV Tips

Working for First is about so much more than simply doing a job. We want the best people to work for us. And in return we aim to help our people fulfil their potential and perform at their best. After all, our people drive our success and are at the frontline of delivering quality services, attracting more customers and making sure they keep coming back time after time.

1. Before applying

Make sure you get a good understanding of what we look for in our people. And also ask yourself - why you want to join First? We want you to be passionate about working for us. So, throughout the recruitment process, show us that you share our drive, motivation, and values.

2. Your application

This is your chance to make yourself stand out. So it's worth taking the time to sell your qualities in the best way possible. Let us know about your life and work experience, as well as the skills you have that you believe are relevant for the role (given their safety or technical nature, some of our jobs are very specific in terms of experience and qualifications). Also help us to assess whether you'll be good at the job you’re applying for by providing us with as much detail as possible about your current and previous roles and the duties and responsibilities involved. But it's not just about skills and experience. A real passion for delivering exceptional customer service standards and maintaining high levels of customer safety will be essential to your success here.

When you’re completing your application, remember to:

  • Show yourself in the best possible light, by taking your time and making sure you don’t leave anything important out.
  • Present your skills and experiences in a timeline format with your most recent achievements first.
  • Explain any gaps in employment or education (a well used gap year can be just as useful as a year in employment).
  • Keep your application clear, concise and to the point.
  • Use the space provided and organise the information so it’s easy to read and in a logical order - bullet points are a good way to break up information.
  • Avoid leaving blank spaces or being vague in your answers, as some parts of your application will be scored as part of our shortlisting process.
  • Tailor your application to the role, as sending out the same application for every job will not make you stand out.

3. Interview hints and tips

Interviews can be a bit nerve-racking. But they are also the best way for us to get to know each other a bit better. So, keep calm, be yourself, be honest and remember the following advice and show us your personality and best qualities.

4. Telephone interview

  • Research the role – be prepared to talk through the role you’ve applied for.
  • Research our business – our company website is a great place to start.
  • Think about your setting – make sure you’re in a quiet place with minimal background noise.
  • Listen carefully – focus on each question and speak as clearly and concisely as possible, using relevant examples to answer your questions.

5. Preparing for your face-to-face interview

  • Detail is key – make sure you check the details of your interview, such as the date, time and location.
  • Think about your appearance – ensure you look smart and professional. Also think about how you can best reflect the business.
  • Sell yourself – This is your chance to make a good impression. So, familiarise yourself with the key skills we’re looking for. Also think about examples of situations that will help you to sell yourself.

6. Your interview

  • Be punctual – plan your journey and be prepared for any unexpected delays so you arrive on time and don’t feel rushed!
  • Be aware of your body language – the way you present yourself tells us a lot about you. So, make sure you maintain eye contact with your interviewer and build a good rapport.
  • Listen – make sure you listen to the question that is asked and try to avoid going off track during your answer.
  • Speak clearly & confidently – it’s not just what you say, but how you say it.
  • Be yourself – don’t pretend to be someone you’re not. Relax and remain calm and you’ll present yourself well and sell your skills.