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Awards

At FirstGroup, our customers and colleagues are our number one priority. Their safety and happiness are at the heart of everything we do. And we go to very great lengths to achieve an industry-leading performance. Which has led to our family of businesses receiving a number of awards and honours that we’re very proud of. Here are just a few of our more recent awards:

Great Western Railway

  • Recommended for IiP Gold Status - November 2014

  • Excellence in Employee Relations - Personnel Today Awards - November 2014

  • Young Professional of the Year - Rail Business Awards - 2014

  • Business In The Community - Bronze Status – 2012

  • Customer Communication & Service Excellence Award - Rail Business Awards - 2012

First TransPennine

  • Investors in People Gold Award - February 2015

  • British Quality Foundation’s UK Excellence Award - October 2014

  • European Intercity Rail Operator of the Year - 2013

  • Institute of Customer Service Team of the Year - 2012

  • 'Golden Hedgehog' for Crisis Communications Campaign of the Year - 2012

  • ‘Golden Spanner’ for Class 185 train fleet reliability – 2013

  • Golden Lion for our real-time customer information

First Bus

  • 'Advanced Apprentice of the Year’ (one of our Apprentice Mechanics at First West of England) – People 1st Apprenticeship Awards 2015

  • Female Apprentice of the Year (one of our Apprentice Mechanics at First West of England) – Bristol and Bath Women in Business Awards 2015

  • Special Award for First Rail Support for overcoming adversity during rail disruption - UK Bus Awards - November 2014

  • Special Award for First Glasgow and First Games Transport for bus and coach provision during Commonwealth Games - UK Bus Awards - November 2014

  • First Prize in the Environment Category - UK Bus Awards - November 2014

  • Young Manager of the Year Award - UK Bus Awards – 2013

  • Engineer of the Year Award - UK Bus Awards – 2013

  • Local Authority Bus Partnership of the Year* - UK Bus Awards – 2013

  • Local Authority Bus Partnership of the Year* - UK Bus Awards – 2013

  • Excellence in Travel Information & Marketing (Glasgow’s ‘The One’ bus route) - National Transport Awards – 2013

  • Transport Team/Partnership of the Year (with Hampshire County Council for the Eclipse BRT project) - National Transport Awards – 2013

  • Best Mobile App - The Herald Digital Business Awards – 2013

  • Best Bus Service - Scottish Transport Awards - 2013

*These awards were for the Sheffield Bus Partnership, a groundbreaking agreement between First, SYPTE, Sheffield City Council and other bus operators. Overall, at these awards, we were runners up in two more categories and had another 11 submissions that were ‘highly commended’.